CONTROLLING THE FRONT FOR COLLISION SHOPS WORKSHOP
Make your shop efficient with less stress!
Because of the number of steps involved in the overall process in a collision shop, the importance of shop flow cannot be understated. It is critical that each step is done correctly, starting with customer contact through to final delivery of the vehicle. The implementation of these principles will greatly increase efficiency and profit.
This is a two-part workshop. The first part covers the fundamentals of management and leadership. The second part covers how to effectively manage a collision shop’s workflow – key-to-key.
You Will Learn:
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The role of management and leadership.
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How to compile job descriptions.
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Creating production games.
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The key points to working efficiently.
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How to train your team.
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Organizing workflow.
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How each day should start.
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Handling customers key-to-key.
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OE certification.
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Ten keys to a complete estimate.
LENGTH OF WORKSHOP: 3 DAYS
I learned to delegate more and change some roles to get more done in the shop. Can’t wait to get back. Thanks DRIVE!– D.T.
I realized the importance of fine tuning the check-in and estimating process. It is the first contact that the customer has with the shop and if the steps are missed or overlooked at the start, it will leave room for many mistakes. Thank you! – L.V.
HAVE QUESTIONS?
We’ve got the answers. Get the details on how you can grow in this course.
Call us at 818.863.1077
or E-mail us at scheduling@driveshops.com
or E-mail us at scheduling@driveshops.com
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