Playbooks – Put it in Writing

You know the phrase ‘put it in writing’? We all know that your shop’s policies and procedures should be written down, but a PLAYBOOK takes that to a whole new level. It’s not just the details [...]

Leadership in the Digital Age

As the owner of your business, you are the Leader of the team.  Which means not just leading the team with new policies, procedures and training – but to lead with the understanding of how [...]