The Foundation of an Auto Body Shop That Runs Without You
One of the biggest traps shop owners fall into is assuming that everyone on the team shares the same definition of quality. They do not. Your veteran painter might…
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Stop Solving Every Problem Yourself
Have you ever tried leaving your shop for a few hours and turning off your phone? What would happen? Would you return to countless texts asking what to do next, […]
Do You Truly Know What Your Customer Service Looks Like?
Walk into your collision repair center tomorrow morning and try something different. Don’t look at your cycle time report. Don’t check your WIP. Don’t think about supplements waiting for approval, parts that haven’t arrived, or vehicles scheduled […]