From the moment a customer calls or walks in, your shop’s workflow is set in motion. This workshop will teach you the critical control points necessary to run a productive and efficient repair shop – whether you specialize in general repair, truck repair or collision repair – mastering the front operations means higher income, better customer service and a smoother business overall. Understand management basics and how to guide the actions of your business.
Management and leadership.
How to set and achieve production and sales goals.
How to organize the workflow to make it hum like a well-oiled machine.
The proper way to do scheduling.
The vital importance of inspections (GR & HD).
Inspection services and sales (GR & HD).
Visual damage inspections (Collision).
Blueprinting and proper procedures for estimating (Collision).
The correct way to dispatch and route work.
All the necessary points of efficiency in the workflow process.
The importance of quality control.
The proper way to handle the customer at delivery.
LENGTH OF WORKSHOP: FIVE 3-HOUR SESSIONS
I see now why stats and policies mean so much. These guys explained things so well! – S.Y.
I now realize how everyone works together as a team and how every step is important. I learned a lot! – C. Y.
We’ve got the answers. Get the details on how you can grow in this course.
Call us at 818.863.1077
Or Email us at scheduling@driveshops.com
