Why great leaders face pressure head-on and think clearly through every moment   When pressure hits, your brain narrows. You move from strategic thinking to survival thinking. You stop [...]

Transparency is no longer just a customer service ideal, it has become one of the most effective sales tools available to a modern collision repair business   Trust used to […]

A guide for shop owners willing to rethink how they attract, develop and keep skilled technicians.         Walk into almost any collision repair shop today and the […]

The real issue is that you’ve reached the limit of what your current knowledge, systems and thinking can take you. You’re trying to solve new problems with old tools… Check […]

Independent collision repair shops have a unique position in the industry in that they don’t have national branding, corporate marketing departments or DRP contracts funneling cars in day after [...]

Step into almost any collision shop today, and you’ll find bays filled with vehicles in various stages of repair, technicians working on complex damage and estimators balancing customer updates [...]

If there’s one constant in the collision repair industry, it’s change. Every decade brings a new set of challenges and… Check out Erkan’s entire column in BodyShop Business HERE. [...]

Running an auto body shop today feels like juggling flaming wrenches. Every day brings a new challenge: customers calling nonstop, insurance companies dictating procedures, parts back-orders, [...]

If you’re a shop owner, chances are you’ve spent years – maybe even decades – building your business from the ground up. Long hours, loyal customers and a…. Check out […]

Running a body shop today isn’t what it was 10 — or even five — years ago. New vehicle technologies, evolving customer expectations, environmental regulations and shifting…. Check out [...]