CONTROLLING THE FRONT WORKSHOP

Taking the bottlenecks and bumps out of

your shop flow equals higher income and better customer service.

The workflow of your shop starts when the customer calls or walks in your door. This workshop will teach you all the important points that you must be in control of if you want to run a productive, efficient repair shop. 

You Will Learn:

  • Management and leadership.

  • How to set and achieve production and sales goals.

  • How to organize the workflow to make it hum like a well-oiled machine.

  • The proper way to do scheduling.

  • The vital importance of inspections.

  • Inspection services and sales.

  • The correct way to dispatch and route work.

  • All the necessary points of efficiency in the workflow process.

  • The importance of quality control.

  • The proper way to handle the customer at delivery.

LENGTH OF WORKSHOP: 3 DAYS

Prerequisite:

None 

I see now why stats and policies mean so much. These guys explained things so well! – S.Y.

 

I now realize how everyone works together as a team and how every step is important. I learned a lot! – C. Y.

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HAVE QUESTIONS?

We’ve got the answers. Get the details on how you can grow in this course.

Call us at 818.500.9036
or E-mail us at workshops@driveshops.com

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