MASTER & CONTROL THE FRONT OF YOUR SHOP
Smooth Operations: Eliminating Bottlenecks for a More Profitable & Customer-Friendly Shop.
From the moment a customer calls or walks in, your shop’s workflow is set in motion. This workshop will teach you the critical control points necessary to run a productive and efficient repair shop – whether you specialize in general repair, truck repair or collision repair – mastering the front operations means higher income, better customer service and a smoother business overall. Understand management basics and how to guide the actions of your business.
You Will Learn:
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Management and leadership.
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How to set and achieve production and sales goals.
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How to organize the workflow to make it hum like a well-oiled machine.
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The proper way to do scheduling.
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The vital importance of inspections (GR & HD).
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Inspection services and sales (GR & HD).
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Visual damage inspections (Collision).
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Blueprinting and proper procedures for estimating (Collision).
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The correct way to dispatch and route work.
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All the necessary points of efficiency in the workflow process.
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The importance of quality control.
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The proper way to handle the customer at delivery.
LENGTH OF WORKSHOP: FIVE 3-HOUR SESSIONS
I see now why stats and policies mean so much. These guys explained things so well! – S.Y.
I now realize how everyone works together as a team and how every step is important. I learned a lot! – C. Y.
1 event found.
Events
HAVE QUESTIONS?
We’ve got the answers. Get the details on how you can grow in this course.
Call us at 818.863.1077
or E-mail us at scheduling@driveshops.com
or E-mail us at scheduling@driveshops.com
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