Why great leaders face pressure head-on and think clearly through every moment   When pressure hits, your brain narrows. You move from strategic thinking to survival thinking. You stop [...]

Evalute repair/replace decision by considering profitability, efficiency, and repair procedures.   When shop owners talk about the numbers in their business, the first things that usually [...]

Transparency is no longer just a customer service ideal, it has become one of the most effective sales tools available to a modern collision repair business   Trust used to […]

A guide for shop owners willing to rethink how they attract, develop and keep skilled technicians.         Walk into almost any collision repair shop today and the […]

For many, electric vehicles are sitting in your parking lot today. But for others, the trend is increasing in their area. The biggest question I ask my clients is how do you know if … Check [...]

Walk into any successful collision repair shop today, and you will see something very different from what existed 10 or even five years ago. Vehicle technology has… Read the full […]

Q1 is not about scrambling for volume. It is about setting the shop up for the rest of the year. The decisions made in the first three months tend to… […]

The real issue is that you’ve reached the limit of what your current knowledge, systems and thinking can take you. You’re trying to solve new problems with old tools… Check […]

For the owners who experienced a stronger bottom line, their success wasn’t rooted in luck, chance, or the occasional good month. It emerged from … Check out Cassey’s entire column in [...]

When you operate one shop, your presence directly influences the culture, performance, and customer experience. But in an MSO structure, your presence cannot be the primary driver. The quality of [...]