Repair or Replace?
Evalute repair/replace decision by considering profitability, efficiency, and repair procedures. When shop owners talk about the numbers in their business, the first things that usually come up are car […]
Rebuilding Trust: Why Transparency is an Auto Body Shop’s Best Sales Tool
Transparency is no longer just a customer service ideal, it has become one of the most effective sales tools available to a modern collision repair business Trust used to […]
5 Ways to Attract and Retain Skilled Auto Body Techs
A guide for shop owners willing to rethink how they attract, develop and keep skilled technicians. Walk into almost any collision repair shop today and the signs are […]
Croel on Going Electric
For many, electric vehicles are sitting in your parking lot today. But for others, the trend is increasing in their area. The biggest question I ask my clients is how do you know if … Check out Cassey’s […]
The Collision Repair Shop of 2036: What Are You Building Toward?
Walk into any successful collision repair shop today, and you will see something very different from what existed 10 or even five years ago. Vehicle technology has… Read the full […]
Your First-Quarter Game Plan for a Stronger Collision Shop
Q1 is not about scrambling for volume. It is about setting the shop up for the rest of the year. The decisions made in the first three months tend to… […]
Auto Body Shop Owners: Pop the Clutch and Get Back in Gear
The real issue is that you’ve reached the limit of what your current knowledge, systems and thinking can take you. You’re trying to solve new problems with old tools… Check […]
Lessons, Leadership, and the New Blueprint for a Stronger 2026
For the owners who experienced a stronger bottom line, their success wasn’t rooted in luck, chance, or the occasional good month. It emerged from … Check out Cassey’s entire column in FenderBender Magazine HERE. […]
Developing Systems, Leaders, and Culture in an MSO
When you operate one shop, your presence directly influences the culture, performance, and customer experience. But in an MSO structure, your presence cannot be the primary driver. The quality of your business […]
Quality Control: The Hidden Advantage in Collision Repair
Independent collision repair shops have a unique position in the industry in that they don’t have national branding, corporate marketing departments or DRP contracts funneling cars in day after day. […]