Do You Truly Know What Your Customer Service Looks Like?
Walk into your collision repair center tomorrow morning and try something different. Don’t look at your cycle time report. Don’t check your WIP. Don’t think about supplements waiting for approval, parts that haven’t arrived, or vehicles scheduled […]
Building a Business That Thrives Beyond Ownership
When an owner takes the time to capture what they do, how they make decisions, and what standards they expect, they create a… Check out Cassey’s entire column in […]
Why Collision Repair Remains Resilient and Profitable in a Changing Automotive World
Built on necessity, this industry is driven by innovation and is full of opportunity. Cars are becoming more advanced, more expensive and more technology-driven every year. That means when […]
Build a Team That Can Handle Tomorrow’s Vehicles
Identify and develop experts before your competition does. The collision repair industry has never stood still. Materials change. Safety systems evolve. Vehicle technology grows more complex every year. What feels advanced today […]
AI for Collision Repair Without the Hype
Here’s what it actually means for your shop, your team, and your bottom line Estimates, repair orders, supplements, parts invoices, technician productivity, customer communication. It is constant. Most of […]
Repair or Replace?
Evalute repair/replace decision by considering profitability, efficiency, and repair procedures. When shop owners talk about the numbers in their business, the first things that usually come up are car […]
Croel on Going Electric
For many, electric vehicles are sitting in your parking lot today. But for others, the trend is increasing in their area. The biggest question I ask my clients is how do you know if … Check out Cassey’s […]
The Collision Repair Shop of 2036: What Are You Building Toward?
Walk into any successful collision repair shop today, and you will see something very different from what existed 10 or even five years ago. Vehicle technology has… Read the full […]
Your First-Quarter Game Plan for a Stronger Collision Shop
Q1 is not about scrambling for volume. It is about setting the shop up for the rest of the year. The decisions made in the first three months tend to… […]
Lessons, Leadership, and the New Blueprint for a Stronger 2026
For the owners who experienced a stronger bottom line, their success wasn’t rooted in luck, chance, or the occasional good month. It emerged from … Check out Cassey’s entire column in FenderBender Magazine HERE. […]