Identify and develop experts before your competition does.   The collision repair industry has never stood still. Materials change. Safety systems evolve. Vehicle technology grows more [...]

Here’s what it actually means for your shop, your team, and your bottom line   Estimates, repair orders, supplements, parts invoices, technician productivity, customer communication. [...]

Evalute repair/replace decision by considering profitability, efficiency, and repair procedures.   When shop owners talk about the numbers in their business, the first things that usually [...]

For many, electric vehicles are sitting in your parking lot today. But for others, the trend is increasing in their area. The biggest question I ask my clients is how do you know if … Check [...]

Walk into any successful collision repair shop today, and you will see something very different from what existed 10 or even five years ago. Vehicle technology has… Read the full […]

Q1 is not about scrambling for volume. It is about setting the shop up for the rest of the year. The decisions made in the first three months tend to… […]

For the owners who experienced a stronger bottom line, their success wasn’t rooted in luck, chance, or the occasional good month. It emerged from … Check out Cassey’s entire column in [...]

When you operate one shop, your presence directly influences the culture, performance, and customer experience. But in an MSO structure, your presence cannot be the primary driver. The quality of [...]

For some, the next challenge in mastering an initial location isn’t simply to maintain success but to multiply it. That’s where the idea of … Check out Cassey’s entire column […]

For many business owners, opening a location is a milestone achievement based on the culmination of years of hard work, reputation-building, and customer trust. Once that business is operating [...]