The Million-Dollar Employee
If I walked into your shop today and offered you a piece of equipment that could increase productivity, improve retention, raise customer satisfaction and boost profitability, would you buy […]
Let’s Get Back to the Basics
The five things shop owners should focus on every day. The automotive industry keeps changing. Technology evolves. Customer expectations rise. New tools and systems appear constantly. But despite […]
“I Already Know That” Isn’t a Strategy
How to train the employees who think they don’t need training. There’s a moment every shop owner recognizes – that quiet resistance when training comes up. “I already […]
What You Can Train…and What You Can’t
Walk into almost any shop and ask about hiring challenges, and you’ll hear a familiar story: “We need experienced people.” “It’s hard to find good techs.” “Nobody wants to work […]
Training the Next Generation
Veteran technicians who built their careers turning wrenches the hard way are beginning to step back. At the same time, younger technicians are stepping into … Check out the entire […]
Preparing for 2026 and Beyond
The shops that will thrive in 2026 and beyond are not waiting for the next crisis to send someone to a class. They are building training into the rhythm of […]
Training for Your Exit
Most shop owners do not think about an exit because they want out. They avoid it because the topic feels final, uncomfortable, or premature. Exit planning… Check out the entire […]
The Future of Training: Building Skills, Systems and Technicians of Tomorrow
In the future, the most successful shops will treat training the same way they treat maintenance schedules – routine, essential and… Check out the entire column by Jim Saeli HERE in Ratchet+Wrench! […]
Mastering Change: How to Make New Procedures Stick in Your Auto Shop
If you’ve ever rolled out a new process or tool in your shop only to watch it fade away within weeks, you’re not alone. You train your team on the […]
Training New Employees: Setting Your Team Up for Long-Term Success
For most shop owners, the pressure to get a new hire “on the floor” and producing quickly is intense. Cars are lined up, bays are full, phones are ringing, and […]