Building a Strong Auto Repair Shop Culture: The Power of Celebrating Wins
It’s easy to just think and talk about what needs to be done … the need to fix things that aren’t great at your shop … a team member who […]
How Successful Networking Improves Your Shop Culture
An element of that is networking, which has become one of the most essential skills for any shop owner. Building connections can have a transformative impact on your business. […]
Building Trust: Does Your Shop’s Culture Measure Up?
TRUST…it’s a word that is key for any business owner to have with their team, vendors, neighbors, customers and, themselves. In the dictionary, references of ‘safe and reliable’ keep popping […]
So You Hired a Great Tech? Your Job is Not Done!
Congrats! You just hired a top-notch tech! But not so fast. Now your job is to keep that great tech. There are lots of opportunities for a tech who is […]
Change is Inevitable. Learn to Welcome it!
Let’s face it. Change will happen. It’s a constant in business and life. It’s often driven by technological advancements, shifting customer preferences, or economic ups and downs. For small business […]
Does You Shop Playbook Reflect Your Shop Culture?
Whether you think about this every day or not, your auto repair shop is an essential service in your community. To one customer that could mean… Check out the entire […]
DOES YOUR MARKETING REFLECT YOUR SHOP’S CULTURE?
I talk to shop owners every day. Marketing, shop culture and how to position your business are key to a successful business. I’ve talked about…. Check out the entire column […]
GREAT CUSTOMER SERVICE THROUGH GREAT SHOP CULTURE!
Beyond a given week’s promotions or the ongoing expertise of your technicians, shop culture often defines the customer experience. A thriving shop culture lays the groundwork for… Check out the […]
How a Game-Changing Training Program Creates a World-Class Shop Culture!
Do you have a training program? If you don’t, your shop culture may not be what it could be. By having a successful training program in place, you achieve […]
Can’t Hire a Good Tech? Have You Looked at Your Shop Culture?
The key to building a shop that attracts talent begins by creating a good communication structure. Ah, yes … hiring. Many business owners have an ongoing issue with finding, hiring, […]