When it comes to making annual predictions, shops face an interesting dilemma. On one hand, the clock turning hands from 2020 to 2021 means very little. The forces driving the repair market over the previous 12 months don’t simply reset. The market that’s been in place for a while will remain. Also, as COVID-19 proved, sometimes immense disruptive forces that no one saw coming can turn the industry upside down…..