Pro On Site – Leading the Way in Mobile Truck Services in Sacramento

In the heart of Sacramento, Pro On Site has become a trusted name in mobile truck services. For over 7 years, they’ve been building a reputation based on hard work, reliability and a relentless focus on customer needs. With a strong team of 18 employees, owners Art and Jennifer Harris are prepared to handle a wide range of challenges, making them a key resource in California’s capital city.

 

Around-the-Clock Reliability

What makes Pro On Site standout in Sacramento’s busy market is their 24/7 availability and their steadfast commitment to putting customers first. This isn’t just about being open all the time; it’s about being ready to respond to any problem, no matter the size, with the same level of care and urgency. Their approach ensures that every customer feels valued and understood, knowing that Pro On Site treats each of their concerns as a top priority. This dedication to client satisfaction has built strong, lasting relationships with both new and returning customers.

 

 

 

 

 

“There is nothing we will not do, we cater to our customers’ needs/emergencies, their emergencies are our emergencies.”

Art and Jennifer Harris

 

Positive Changes Are Happening

Right now, Pro On Site is experiencing a wave of positive changes that are setting them up for an even more efficient future. They’re revamping processes, bringing in fresh management and looking at how they can do things better. This proactive shift isn’t just about keeping up. It’s about staying ahead of the curve, ensuring that they continue to provide top-notch service. By fostering a more cohesive team environment with great shop culture, Pro On Site is creating a space where every employee feels valued and empowered to contribute to the company’s overall success.

 

Learning from the Past

Every business faces its fair share of challenges and Pro On Site is no exception. Over the years, they’ve learned that effective communication is vitally important for a shop’s success. By improving how they communicate internally and with customers, they’ve been able to enhance their service quality significantly. They’ve realized the importance of being proactive, addressing any issues with technicians promptly and ensuring that the right people are in the right roles. These lessons have led to a noticeable boost in customer satisfaction and team morale.

 

 

 

“Being proactive instead of reactive, in regards to technicians, not holding onto problematic employees. Sending the right technicians for the right jobs – bottom line is that improving communication across the board

has greatly impacted our profitability.”

Art and Jennifer Harris

 

Goals and Plans

Looking towards the future, Pro On Site has set ambitious goals. They’re focusing on streamlining their operations to become more efficient and profitable while continuing to foster a cohesive team. The DRIVE program plays a significant role in this strategy, helping them structure their approach to continuous improvement. Through these efforts, Pro On Site aims not just to grow but to thrive, becoming an even more significant player in the mobile truck service industry in Sacramento.

 

Learning from Fellow Shop Owners

One of the things that set Pro On Site apart is their willingness to learn from others in the industry. By reaching out to fellow shop owners and engaging in conversations about best practices, they gain valuable insights that they can adapt and implement. This collaborative approach helps them stay at the forefront of the industry, constantly improving their operations and service offerings.

 

“Dave and I have been in business for over 25 years. We enjoy discussing our experiences with other truck shops and sharing the hard-earned lessons we’ve learned. Recently, we’ve been talking with Art and Jennifer Harris of Pro On Site. Their business in Sacramento is outstanding, and we’re excited to see their growth in the coming years!”

Debbie and Dave Jennerjohn, Owners

Ultimate Truck Service, Ridgefield, WA

 

Partnerships with Firefighting Agencies

Art and Jennifer are proud of their partnerships with Cal Fire and the Department of Forestry. These contracts involve deploying their service trucks and technicians to fire sites, ensuring that crucial equipment remains operational. This not only showcases their expertise but also underscores their commitment to supporting essential services in critical times. By working closely with state and federal agencies, Pro On Site plays an essential role in ensuring community safety during fire seasons.

 

 

 

 

Tackling the Wildfires

The historic wildfires in Northern California have placed significant demands for the Pro On Site team. With three trucks and their technicians stationed at fire sites, the rest of the team has risen to the challenge of maintaining their regular service levels. This juggling act between emergency response and everyday service demonstrates the resilience and adaptability of the business. Their ability to manage these competing priorities without compromising on quality is a testament to their strong leadership and team cohesion.

 

Looking to the Future

In a year’s time, Art and Jennifer hope to own their property, a milestone that would anchor them in the community and give them more control over their operations. This move isn’t just about financial stability; it’s a strategic step towards expanding their services and reaching more customers in the Sacramento area and beyond. Owning their property would provide them with the flexibility to grow and adapt as the needs of their clients evolve.

 

Pro On Site is a terrific example of what can be achieved when innovation meets dedication in the mobile truck service industry. Their customer-centric approach, combined with strategic planning and a willingness to learn, has built a business that consistently exceeds expectations. As they continue to evolve and grow, they remain committed to being a leader in the industry, setting the standard for excellence in mobile truck services. With their eyes set on the future and a strong foundation built on experience and innovation, Pro On Site Inc. is poised to continue leading the way in mobile truck services in California.

 

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Fleet Equipment magazine link HERE