Before we go full throttle into a new year, it’s time to take a pause and give ourselves a self-assessment. Did you prioritize educating your customers or start really tracking your [...]

You, that’s right… you! Great business owners always have their focus on their team members. Are they happy? Are they doing what they should be doing? What new employees do I […]

KPIs are powerful tools for measuring performance, making data-driven decisions and improving communication across your business. For any business owner, KPIs serve as…   Check out [...]

While visibility is crucial, earning a customer’s trust goes far beyond just getting them to walk through your doors. It’s about educating them on the repair process, setting clear expectations, [...]

Training doesn’t stop after a new hire’s first week. If you want a team that’s not just good but great, ongoing training is a must. That’s what I want to […]

When you open your shop, it may mean working 7 days a week, but I bet that’s not your long-term dream. I bet you want to have a business where […]

The night sky over Honolulu was pierced by the glow of roaring flames, turning the calm evening of December 3rd, 2024 into a scene of heartbreak as a devastating fire […]

Here’s the thing: Even though we live in a world where it feels like actions are all that matter, the truth is that your journey starts with something you can’t […]

In my previous article, I shared some foundational strategies for running a profitable collision shop, and one key point we touched on was the importance of understanding your customer base. […]

It’s easy to just think and talk about what needs to be done … the need to fix things that aren’t great at your shop … a team member who […]