An element of that is networking, which has become one of the most essential skills for any shop owner. Building connections can have a transformative impact on your business. […]

TRUST…it’s a word that is key for any business owner to have with their team, vendors, neighbors, customers and, themselves. In the dictionary, references of ‘safe and reliable’ keep popping […]

Congrats! You just hired a top-notch tech! But not so fast. Now your job is to keep that great tech. There are lots of opportunities for a tech who is […]

Let’s face it. Change will happen. It’s a constant in business and life. It’s often driven by technological advancements, shifting customer preferences, or economic ups and downs. For small [...]

Whether you think about this every day or not, your auto repair shop is an essential service in your community. To one customer that could mean…  Check out the entire […]

I talk to shop owners every day. Marketing, shop culture and how to position your business are key to a successful business. I’ve talked about…. Check out the entire column […]

Beyond a given week’s promotions or the ongoing expertise of your technicians, shop culture often defines the customer experience. A thriving shop culture lays the groundwork for… Check out [...]

Do you have a training program? If you don’t, your shop culture may not be what it could be.   By having a successful training program in place, you achieve […]

The key to building a shop that attracts talent begins by creating a good communication structure. Ah, yes … hiring. Many business owners have an ongoing issue with finding, hiring, […]

Understanding the role of creating a cohesive working environment that leads to internal and external success.   I may travel the country now talking with shop owners like you, but […]