Building stronger customer relationships through timely, thoughtful and consistent communication.   Some of the most expensive problems in business begin with a simple breakdown in [...]

Built on necessity, this industry is driven by innovation and is full of opportunity.   Cars are becoming more advanced, more expensive and more technology-driven every year. That means when [...]

  The five things shop owners should focus on every day.   The automotive industry keeps changing. Technology evolves. Customer expectations rise. New tools and systems appear [...]

  How to train the employees who think they don’t need training.   There’s a moment every shop owner recognizes – that quiet resistance when training comes up. “I already […]

Identify and develop experts before your competition does.   The collision repair industry has never stood still. Materials change. Safety systems evolve. Vehicle technology grows more [...]

Here’s what it actually means for your shop, your team, and your bottom line   Estimates, repair orders, supplements, parts invoices, technician productivity, customer communication. [...]

Walk into almost any shop and ask about hiring challenges, and you’ll hear a familiar story: “We need experienced people.” “It’s hard to find good techs.” “Nobody wants to work […]

Evalute repair/replace decision by considering profitability, efficiency, and repair procedures.   When shop owners talk about the numbers in their business, the first things that usually [...]

Veteran technicians who built their careers turning wrenches the hard way are beginning to step back. At the same time, younger technicians are stepping into … Check out the entire […]

For many, electric vehicles are sitting in your parking lot today. But for others, the trend is increasing in their area. The biggest question I ask my clients is how do you know if … Check [...]