Do You Truly Know What Your Customer Service Looks Like?
Walk into your collision repair center tomorrow morning and try something different. Don’t look at your cycle time report. Don’t check your WIP. Don’t think about supplements waiting for approval, parts that haven’t arrived, or vehicles scheduled […]
The Difference Between Surviving and Thriving
One of the biggest traps shop owners fall into is assuming that everyone on the team shares the same definition of quality. They do not. Your veteran painter might…
Check out the entire column in BodyShop Business HERE.
Fleet Shop Profile: The Business Beyond You
For many shop owners, the business starts with a simple goal: build something successful through hard work and eventually enjoy the rewards of that effort. In the early stages, […]
Building a Business That Thrives Beyond Ownership
When an owner takes the time to capture what they do, how they make decisions, and what standards they expect, they create a… Check out Cassey’s entire column in […]
The Million-Dollar Employee
If I walked into your shop today and offered you a piece of equipment that could increase productivity, improve retention, raise customer satisfaction and boost profitability, would you buy […]
The Standard You Set Becomes Your Strategy
One of the biggest traps shop owners fall into is assuming that everyone on the team shares the same definition of quality. They do not. Your veteran painter might…
Check out the entire column in BodyShop Business HERE.
Communication Is Your Business
Building stronger customer relationships through timely, thoughtful and consistent communication. Some of the most expensive problems in business begin with a simple breakdown in communication. When a customer leaves […]
Why Collision Repair Remains Resilient and Profitable in a Changing Automotive World
Built on necessity, this industry is driven by innovation and is full of opportunity. Cars are becoming more advanced, more expensive and more technology-driven every year. That means when […]
Let’s Get Back to the Basics
The five things shop owners should focus on every day. The automotive industry keeps changing. Technology evolves. Customer expectations rise. New tools and systems appear constantly. But despite […]
“I Already Know That” Isn’t a Strategy
How to train the employees who think they don’t need training. There’s a moment every shop owner recognizes – that quiet resistance when training comes up. “I already […]