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 Training for Success: Future-Proof Your Shop with a Culture of Continuous Learning
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By Carolyn Gray
In AUTO REPAIR, DRIVE EDITORIAL, DRIVE TRAINING, Ratchet+Wrench
Posted January 24, 2025

Training for Success: Future-Proof Your Shop with a Culture of Continuous Learning

Training doesn’t stop after a new hire’s first week. If you want a team that’s not just good but great, ongoing training is a must. That’s what I want to […]

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 How Shop Culture Drives Remote Business Success
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By Carolyn Gray
In AUTO REPAIR, DRIVE EDITORIAL, Ratchet+Wrench
Posted January 20, 2025

How Shop Culture Drives Remote Business Success

When you open your shop, it may mean working 7 days a week, but I bet that’s not your long-term dream. I bet you want to have a business where […]

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 Devastation and Resilience: How One Shop Owner and His Team Are Rebuilding After a Tragedy
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By Carolyn Gray
In AUTO REPAIR, DRIVE Client, DRIVE EDITORIAL
Posted December 30, 2024

Devastation and Resilience: How One Shop Owner and His Team Are Rebuilding After a Tragedy

The night sky over Honolulu was pierced by the glow of roaring flames, turning the calm evening of December 3rd, 2024 into a scene of heartbreak as a devastating fire […]

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 Executive Time: Taking Control of Your Business’s Future
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By Carolyn Gray
In BodyShop Business, COLLISION SHOP, DRIVE EDITORIAL
Posted December 16, 2024

Executive Time: Taking Control of Your Business’s Future

Here’s the thing: Even though we live in a world where it feels like actions are all that matter, the truth is that your journey starts with something you can’t […]

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 Understanding Your Customer Base to Drive Growth and Profits
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By Carolyn Gray
In COLLISION SHOP, DRIVE EDITORIAL, FenderBender
Posted December 11, 2024

Understanding Your Customer Base to Drive Growth and Profits

In my previous article, I shared some foundational strategies for running a profitable collision shop, and one key point we touched on was the importance of understanding your customer base. […]

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 Building a Strong Auto Repair Shop Culture: The Power of Celebrating Wins
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By Carolyn Gray
In DRIVE EDITORIAL, Ratchet+Wrench
Posted December 11, 2024

Building a Strong Auto Repair Shop Culture: The Power of Celebrating Wins

It’s easy to just think and talk about what needs to be done … the need to fix things that aren’t great at your shop … a team member who […]

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 Will the Real Business Owner Among You Please Stand Up?
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By Carolyn Gray
In AUTO REPAIR, BodyShop Business, COLLISION SHOP, DRIVE EDITORIAL
Posted November 18, 2024

Will the Real Business Owner Among You Please Stand Up?

Getting to the point of running and owning a successful collision repair facility — and not just seeing it as a job — takes time and hard work. But it […]

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 How to Keep Your Pipeline Full as a  Collision Shop Owner
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By Carolyn Gray
In COLLISION SHOP, DRIVE EDITORIAL, FenderBender
Posted October 14, 2024

How to Keep Your Pipeline Full as a Collision Shop Owner

In the collision repair industry, a constant stream of work is key to both profitability and sustainability. The nature of the business means that delays can occur—whether it’s waiting on […]

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 How Successful Networking Improves Your Shop Culture
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By Carolyn Gray
In DRIVE EDITORIAL, Ratchet+Wrench
Posted October 8, 2024

How Successful Networking Improves Your Shop Culture

  An element of that is networking, which has become one of the most essential skills for any shop owner. Building connections can have a transformative impact on your business. […]

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 How To Navigate the Auto Industry as A Female Shop Owner
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By Carolyn Gray
In AUTO REPAIR, DRIVE Client, DRIVE EDITORIAL
Posted August 28, 2024

How To Navigate the Auto Industry as A Female Shop Owner

Keep reading to learn how other women in the automotive field handle any backlash they may receive.   During our lives, we will all face adversaries, whether that’s being passed […]

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DRIVE, North America's leading management training and software company, caters to independent auto repair, collision, truck, and tow business owners. With a history of over 30 years, DRIVE offers cutting-edge workshops, coaching, marketing solutions, and software specifically designed to help and empower these professionals.

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